At SABZIMO, we want you to understand your options if a purchase does not meet your needs or arrives with a problem. This policy explains return eligibility, return shipping, exchanges, and refunds.

90-Day Return Window

You may request a return within 90 calendar days of delivery. We accept eligible returns for both defective and non-defective products.

To qualify:

  • Provide your order number or other proof of purchase.

  • Non-defective products must be unused, uninstalled, and in their original condition, with all original packaging, accessories, manuals, and parts.

  • Defective, damaged, or incorrect products may be opened or tested only as reasonably necessary to identify the issue.

Products damaged through misuse, improper installation, neglect, or unauthorized modification are not eligible for return.

Free Return Shipping

SABZIMO covers return-shipping costs for eligible defective and non-defective returns.

For each approved return requiring shipment, we email a prepaid downloadable return label at no cost to you. No restocking fee is charged.

Starting a Return

1. Contact our support team

Before sending anything back, email support@sabzimo.com or call +1 (606) 442 8468. Include your order number, the item you wish to return, and the reason for your request.

For damaged, defective, or incorrect products, also include clear photos and a brief explanation of the issue.

2. Wait for your return instructions

After confirming eligibility, we will email the return instructions and, when shipment is required, your prepaid return label.

The return destination and carrier may differ by product. Please wait for these instructions before shipping your item. Do not send returns to our business address unless we specifically instruct you to do so.

3. Send the product back

Package the item securely with the required accessories and parts. Attach the prepaid label and take the package to the carrier drop-off location specified in our instructions. The label includes shipment tracking.

Refunds

We inspect returned products within 72 hours of receipt.

If the return meets this policy’s requirements, you will receive your refund to the original payment method within 7 calendar days after SABZIMO receives the returned item. We do not charge a restocking fee.

Exchanges

Eligible products may be exchanged within 90 calendar days of delivery and must meet the same conditions as returns.

Contact us before sending the product back so we can confirm eligibility and replacement availability. If the requested replacement is unavailable, you may choose a full refund instead.

Damaged, Defective, or Incorrect Products

If your order arrives damaged, defective, or different from what you ordered, contact us with your order number, clear photos, and a description of the issue.

For eligible claims, you may choose a replacement or a full refund. Depending on the circumstances, we may resolve the issue without requiring the product to be returned. Our support team will confirm whether a return is necessary.

Contact Us

Business name: SABZIMO
Address: 1135 Ulrich Ave, Louisville, KY 40219, United States
Phone: +1 (606) 442 8468
Email: support@sabzimo.com
Business hours: Monday–Friday, 9:00 AM–6:00 PM