Understanding Your Warranty

Warranty coverage depends on the product and the warranty offered with it. Please review the product-specific warranty terms before purchasing, including the duration, covered components, exclusions, and claim procedure.

This page explains how to request assistance from SABZIMO. It does not replace the written warranty supplied for an individual product.

SABZIMO-Branded Products

Where a SABZIMO product includes a written SABZIMO warranty, eligible defects in materials or workmanship are covered for the period stated in that warranty.

For approved claims, SABZIMO will arrange repair or replacement at no cost in accordance with the product’s warranty terms. We cover the shipping costs required for approved SABZIMO warranty claims.

Products from Other Brands

Where a third-party product includes a manufacturer’s warranty, coverage and claim decisions are governed by that manufacturer’s written terms.

SABZIMO can help you identify the appropriate support contact and coordinate your request. We also cover required shipping costs for approved warranty claims on third-party products purchased from our store.

Coverage Limitations

Subject to the applicable warranty and consumer law, coverage may exclude:

  • Damage caused by misuse, abuse, neglect, or improper installation.

  • Damage caused by modifications, repairs, or replacement parts.

  • Normal wear and routine maintenance.

  • Cosmetic damage occurring after delivery that is unrelated to a covered defect.

Using an independent repair provider or third-party part does not, by itself, automatically void warranty coverage. Damage caused by that repair or part may be excluded where permitted by law.

For items delivered damaged, defective, or incorrect, please also review our Return and Refund Policy.

Requesting Warranty Assistance

Email support@sabzimo.com or call +1 (606) 442 8468.

Please provide:

  • Your name and order number or proof of purchase.

  • The product name and serial number, if available.

  • A description of the issue and when it occurred.

  • Relevant photos or videos, where helpful.

If continued operation could cause injury or further damage, stop using the product while seeking assistance.

Our team will review the information and explain the next steps. Please do not ship the product until you receive the correct return destination and shipping instructions.

Repairs, Replacements, and Other Resolutions

The available remedy depends on the applicable written warranty and product availability. It may include repair, replacement parts, or a replacement product.

Any refund offered will follow the applicable warranty, our Return and Refund Policy, and legal requirements. We will explain the proposed resolution before asking you to take further action.

Extended Coverage and Consumer Rights

Additional or extended warranty coverage applies only when expressly offered with the product.

Nothing in this policy limits rights or remedies that cannot be excluded under applicable law.

Contact SABZIMO

Address: 1135 Ulrich Ave, Louisville, KY 40219, United States
Phone: +1 (606) 442 8468
Email: support@sabzimo.com
Business hours: Monday–Friday, 9:00 AM–6:00 PM