This Privacy Policy explains how SABZIMO collects, uses, and shares personal information when you visit our store, place an order, create an account, or contact us.

1. Information We Collect

Information you provide

When you order or contact us, we collect information relevant to your request, which may include:

  • Your name, email address, and telephone number.

  • Billing and shipping addresses.

  • Order details and payment confirmation information.

  • Account information, if you create an account.

  • Messages, photos, and other details submitted for support or returns.

Information collected automatically

Our website may collect technical information such as your IP address, browser type, device information, pages visited, and interactions with the store. Cookies and similar technologies support features such as shopping carts and account sessions.

2. How We Use Information

We use personal information to:

  • Process orders and arrange delivery.

  • Send order confirmations, tracking updates, and service messages.

  • Manage customer accounts, returns, exchanges, and refunds.

  • Respond to enquiries.

  • Maintain website functionality and help prevent fraud or unauthorized activity.

  • Keep records required for accounting and legal obligations.

If you subscribe to marketing emails, we use your email address to send the updates you requested.

3. Marketing Preferences

You can unsubscribe from marketing emails using the unsubscribe link in those messages or by contacting support@sabzimo.com.

Unsubscribing from marketing does not stop essential communications concerning your orders, payments, deliveries, or support requests.

Where we rely on your consent, you may withdraw it by contacting us. Withdrawal does not affect processing already carried out lawfully or information we must retain for other permitted purposes.

4. When We Share Information

We share information as needed with providers supporting our store, including website hosting, payment processing, delivery, and customer communications.

For example, a delivery provider needs shipping information to fulfil your order, and a payment processor needs transaction information to process payment.

We may also disclose information when reasonably necessary to comply with legal obligations, respond to lawful requests, investigate fraud, or protect the rights and security of our customers and business.

If our business is involved in a merger, acquisition, or transfer, relevant information may be transferred as part of that transaction, subject to applicable privacy obligations.

5. Payment Information

Payments are handled through the payment providers available at checkout. Those providers process payment information according to their own privacy policies and security requirements.

SABZIMO receives transaction information needed to manage orders, confirm payment, and handle refunds. Please review the privacy policy of the payment provider you select for details about its handling of payment data.

6. Cookies and Website Preferences

Our WordPress and WooCommerce store uses cookies to support shopping-cart functionality and customer sessions.

WooCommerce cookies may include:

  • woocommerce_cart_hash and woocommerce_items_in_cart, which help track changes to cart contents.

  • wp_woocommerce_session_, which helps associate a customer’s session with cart information.

Other cookies depend on the plugins and services enabled on the website.

You can manage cookies through your browser settings. Blocking essential cookies may affect shopping-cart, sign-in, or checkout functionality. Where required, we request consent before using non-essential cookies.

7. Data Retention

We retain personal information for as long as needed for the purposes described in this policy, including fulfilling orders, managing support requests, maintaining business records, and meeting legal obligations.

Retention periods depend on the information involved and the reason it is held.

8. Security

We use reasonable safeguards intended to protect personal information against unauthorized access, misuse, or disclosure.

No website, internet transmission, or storage system can guarantee complete security. Please avoid sending full payment-card details or account passwords through email or contact forms.

9. Your Privacy Choices and Rights

Depending on your location and applicable law, you may have rights to request access to, correction of, or deletion of your personal information, or to restrict certain uses.

To make a request, contact support@sabzimo.com. We may need to verify your identity before responding.

Some information may need to be retained to complete transactions, meet legal requirements, or address disputes. We will explain any applicable limitations when responding to your request.

10. Children’s Privacy

Our store is intended for adults and is not directed to children under 13.

If you believe a child has provided personal information to us, please contact us so we can investigate and take appropriate action.

11. External Websites

Our website may contain links to other websites. Their privacy practices are governed by their own policies. Please review those policies before providing personal information.

12. Policy Updates

We may update this policy to reflect changes in our services, practices, or applicable requirements. The revised policy will be posted on this page. Where required, we will provide additional notice or obtain consent for material changes.

13. Contact SABZIMO

For privacy questions or requests, contact:

Business name: SABZIMO
Address: 1135 Ulrich Ave, Louisville, KY 40219, United States
Phone: +1 (606) 442 8468
Email: support@sabzimo.com